St Petersburg, Russia
+7-921-977-0469 (WhatsApp Only)
craig@ViannaInRussia.com

98. News & Updates

Vianna's RETURN to Moscow

Important updates and news

With the seminars starting so soon, many people are sending us questions about common topics. So we thought it best to create this page to help you and everyone else understand some critical points that you need to know.

ThetaHealingInstructors.com

We will refer to ThetaHealingInstructors.com as THInstructors on this webpage

I CAN NOT LOGIN

So there are a few things you need to know :

1.) Your profile on ThetaHealing.com is different to your profile on THInstructors  

2.) You need to create a NEW profile on THInstructors – if you do not have one yet

3.) If you use your username and password from ThetaHealing.com, to sign into THInstructors, without creating your new profile – it will not work.

I DO NOT KNOW MY PASSWORD

The creation of your profile on THInstructors can be confusing.

If you have already created your profile on THInstructors and you do not remember it (or something went wrong when you created the profile), then the best way to get your password reset will be :

1.) Go to THInstructors, and click on the LOGIN link at the top of the page
2.) Find the section where you request a RESET code for your profile
3.) Enter your email address and submit
4.) Check your email for the RESET code. And then enter this reset code on THInstructors

And now you should be able to create your new password for your existing profile on THInstructors.

** Remember this will only work if you have already created your profile on THInstructors **

I REQUEST THE RESET PASSWORD CODE, BUT THE EMAIL NEVER ARRIVES

We are aware of issues with some Email servers, such as GMAIL and also MAIL.RU.

The team who manage THInstructors are working on this issue.

However : If you need to get into your THInstructors profile and you do not receive the reset password email – then contact THInK directly, and ask them to manually send a reset email to you.  

(There is nothing at this stage that we as the event co-ordinators can do to send you the reset password email. We have asked THInK for additional options and we are waiting for them to apply this for us.)

HELP ME PLEASE

As the event co-ordinators, we are unable to help you with problems with your profile on THInstructors, as this is managed by THInK directly.

If you run into problems with your profile on THInstructors, send an email to Matthias who is based in Switzerland, so that he can help you.

I HAVE PAID, BUT IT SHOWS UNPAID ON THInstructors

THInstructors is a new system.

Any payments that you make for the Host Fee or the THInK Seminar Fee need to be manually updated onto the THInstructors system. This sometimes takes some time.

If you are worried then you can contact the following for help :

FOR HOST FEE PAYMENTS
email – Craig@ViannaInRussia.com

FOR THINK SEMINAR FEE PAYMENTS
email – Brandy@ThetaHealing.com and Seminars@ThetaHealing.com


Sometimes this can take more than 5 working days depending on how busy each team is.

SHOPPING CART ? WHY CAN I NOT PAY IMMEDIATELY

Normally a shopping cart allows you to select something and pay online (it normally provides a way for you to pay using credit or debit card details etc.)

When you have registered on THInstructors we will send you more information on how to make payments, including your seminar ID which is needed when making your payment to THInK.

For THInstructors, you can not pay immediately as we need to manually process your details and then send you the information you need.

** This applies to both the Host Fee and the THInK Seminar Fee **

WHY MUST I REGISTER ON THInstructors

THInK have created a new system this year so that they can manage electronic contracts, and also manage students who attend the seminars.

When you register on THInstructors, THInK can then automatically send you the electronic contract before the seminar starts.

It is a new system and we know there will be what we call “teething problems” – so they will fix issues as the system is developed further

PayPal Invoices

One of the most misunderstood methods of payment for the THInK Seminar Fee

WHY IS THERE NO PAYPAL BUTTON

THInK are using PayPal invoices so that you have the ability to make multiple smaller payments for the THInK Seminar Fee.

This helps to avoid CARD LIMITS that might apply to your account.

With a PayPal button you would need to pay the full amount in one go. If you have a limit of $500 on your purchases, how would you pay $800 to THInK using a PayPal button ?

Using the PayPal invoice allows you to make your payments, without being put into difficult situations where you can not pay before the seminar.

WHERE IS MY PAYPAL INVOICE

Once you have submitted your details on the payment page on ThetaHealingRussia.com, the team from THInK need to process your request, create an invoice, and then send this invoice to you. This is again a manual process and does not happen immediately.

If you are worried about the invoice – send an email to :

BRANDY@THETAHEALING.COM and also
SEMINARS@THETAHEALING.COM

PLEASE SEND ME THE PAYPAL INVOICE

As the event co-ordinators we are not employed by THInK.
This means we have no access to their financial systems, and so we can not send you the invoice.

You need to get the invoice from THInK and not from us – so use the email addresses here to email them.

Sometimes, we might be given the information on your PayPal invoice, and if we do we will send that information to you. But do not rely on that. Rather contact THInK if you are worried.

BY WHEN SHOULD I PAY


THInK will take a break from the 24th of December to the New Year. This means that they will not be in their office between the 25th of December to the 1st of January.


In Russia the banks will be closed between the 1st of January and possibly the 10th of January.

When should you pay ?

As soon as possible to avoid issues with payments.

CAN I PAY CASH ON REGISTATION DAY


We can not take cash payments for the Host Fee, so we will provide you with information by email on how to pay before you arrive.

THInK are not authorised to take payments in cash for the THInK seminar fee. Remember this is Russia and not Europe, so the rules are different. Again it would be best to follow the instructions we send you by email once you have registered on THInstructors. 

REMEMBER YOUR PRE-REQUISITES


For each instructor seminar you need to have completed the pre-requisite seminars before you can attend. So please check the information on ThetaHealing.com for each seminar to make sure you know what the requirements are.